Subprocessors
Draft for lawyer review. Template, not legal advice.
Version: 0.1 (draft) | Effective date: [EFFECTIVE DATE, set on publication] | Last updated: 2026-11-07
[LEGAL ENTITY NAME: set LEGAL_ENTITY_NAME] uses the following third parties to process personal data in providing ShopPulse. Items marked [confirm] must be filled with the real provider before publication.
| Subprocessor | Purpose | Data | Location |
|---|---|---|---|
| Shopify Inc. | Platform, authentication, billing, webhooks, App Proxy | Shop identity, staff session data, plan | Canada / US / EU |
| [HOSTING PROVIDER, confirm] | Application hosting and logs | All app data in transit, logs incl. IP | [region, confirm] |
| [POSTGRESQL PROVIDER, confirm] | Primary database | Merchant data, analytics events, support and feature data | [region, confirm] |
| [REDIS PROVIDER, confirm] | Live viewer counting, rate limiting, cache | Anonymous session ids, product ids, shop cache (about 60 seconds) | [region, confirm] |
| [SMTP PROVIDER, for example Amazon SES, confirm] | Transactional email to merchants and our support inbox | Merchant email, subject, body | [region, confirm] |
| Crisp or Tidio (only the provider configured, confirm) | In-app live chat | Shop domain, plan, owner name and email, chat messages | EU or US per provider |
| Google (YouTube) | Tutorial video thumbnails and links in the admin Help page, when videos are published | Merchant IP address and browser data when loading thumbnails | US / global |
| [SUPPORT MAILBOX PROVIDER, confirm] | Receiving support email | Merchant email and message | [region, confirm] |
Notice of changes
We will update this page and notify merchants who have accepted our DPA by email at least 30 days before authorising a new subprocessor. A merchant may object on reasonable data protection grounds within that period by emailing support@tekgen.io; if we cannot resolve the objection the merchant may stop using the app and uninstall.